In response to criticism over technical issues with the new income tax return filing system, Infosys CEO Salil Parekh stated on Wednesday that the new income tax portal his company developed is making “steady progress” and that 1.9 crore forms have already been filed.
He also stated that the complaints of taxpayers are being “progressively addressed.” “We are seeing a steady progress on the income tax system. As of yesterday we had over 1.9 crore returns that have been filed using the new system. Today the income tax return Forms 1 to 7 are all functional. Most of the statutory forms are available on the system.” Parekh told reporters after the company’s results for the second quarter were announced.
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He did not disclose when the technical issues would be fully rectified and all of the portal’s functions will be available to tax filers. According to Parekh, 3.8 crore people have completed various transactions, and 2-3 lakh returns are filed daily.
“Over the past month, the new income tax portal has been further bolstered…The system has seen steady increase in usage over the past few weeks, and the taxpayers concerns are being progressively addressed,” Parekh assured
Infosys has cooperated with more than 1,200 individual taxpayers to provide a smooth filing experience for users. According to Parekh, the company has been working closely with the Chartered Accountant community over the last several months to ensure that a comprehensive set of user scenarios is “supported and thoroughly tested before deployment.”
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According to Parekh, the company is determined to make more progress and is confident in providin gensuring a smooth experience for all taxpayers.
“We take pride in partnering with the government and continue to work closely with various departments to accelerate the digital evolution of the country’s technology capabilities,” he said.
The new income tax portal was developed by Infosys under a multi-crore contract from the tax department, but it was hampered by glitches from the first day of its rollout on June 7.
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On June 22, executives from Infosys and officials from the Finance Ministry met for the first time to discuss difficulties that stakeholders and taxpayers have with the new income tax portal.
Finance Minister Nirmala Sitharaman summoned Infosys CEO on August 23, and gave time to the IT company till September 15 to fix the portal. However, despite certain improvements in its functionality, tax experts claim that flaws with the platform still exist.
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