Nirmala Sitharaman, the Union Minister of Finance (FM), solicited written feedback on the faults and difficulties with the new Income Tax Portal ahead of a planned meeting between senior officials from the ministry of finance and Infosys on June 22. She also provided an email address to which the problems should be sent.
“Written representations are invited regarding the issues/glitches on the new Income Tax Portal on the email address [email protected] latest by 7 PM on Friday, June 18, 2021. (Prior to the meeting between senior Finance Ministry officials & Infosys on June 22),” the finance minister’s office tweeted. The ministry had earlier invited written submissions, as stated in a press release on Tuesday, however the FM’s office released the email address ‘[email protected]’ for complaints in a tweet.
The ministry had previously announced that senior officials would meet with Infosys, the provider for the new IT e-filing system, on Tuesday (June 15).
“Senior Finance Ministry officials will hold an interactive meeting with Infosys on 22nd June, 2021 on issues in the new IT e-Filing portal. Stakeholders including ICAI members, auditors, consultants & taxpayers to be part of the interaction. Infosys team to clarify on glitches faced,” the Income Tax department had announced previously on Tuesday. “The new portal has been fraught with several technical glitches/issues leading to taxpayer inconvenience,” the ministry too had noted in a statement on the same day.
In India, the Income Tax Department’s new e-filing platform was inaugurated on June 7, with the aim of “providing taxpayer convenience and a modern, seamless experience to taxpayers.” However, a day after the launch, Nirmala Sitharaman claimed she noticed complaints and issues concerning the new platform being shared on Twitter by users. “The much awaited e-filing portal 2.0 was launched last night at 20:45hrs. I see in my TL grievances and glitches. Hope Infosys & NandanNilekani will not let down our taxpayers in the quality of service being provided. Ease in compliance for the taxpayer should be our priority,” she had tweeted on June 8.
Due to issues with electronic filing of Income Tax forms 15CA and 15CB, the ministry has extended the deadline for submitting the two forms to June 30 and has encouraged taxpayers to complete them manually. It also stated that a new facility for creating the Document Identification Number would be added to the new tax portal in the future.
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