Now Nodal Officers will handle GST, Customs complaints
As per the assurance given by Prime Minister Narendra Modi that honest taxpayers would not be harassed and wealth creators would be respected, the indirect tax body Industry and tax experts have praised the decision saying that if their grievances are not addressed at the designated level, the move would provide taxpayers with an escalation point.
“In order to institutionalize the taxpayers’ services in the field formations, it is necessary to designate officers who are to act as the nodal officers assigned with the job of taxpayer service,” CBIC Chairman P. K. Das has written to senior officers.
Consequently, in the rank of Joint / Additional Commissioner, the CGST and Customs Commissioner would have a nodal officer. Such officers would lay out a plan to reach out to the taxpayers of their jurisdictions.
The Directorate of Taxpayer Service would track periodically the work done by the nodal officers who would be extending the CBIC’s arm to provide taxpayer services.
“Any move which identifies a certain person as someone who could act as central point for escalation of cases is good move. It is a good move but one has to see how effective it is. In order to ensure that it works, a transparent monitoring mechanism has to be there,” said Amit Bhagat, Partner, Dhruva Advisors.
In his letter to senior field officers, the CBIC Chief noted that PM Modi had emphasized the urgent need to prioritize service to taxpayers.
He noted that taxpayers who commit minor or administrative violations should not subject to unnecessary or punitive punishment and that creators of wealth should get value.
Rajat Mohan, Senior Partner, AMRG & Associates said that taxpayers currently have to chase different officers to resolve issues, so it would be a big relief to move to designate a nodal officer for CGST and Custom related complaints.