Various people complain that their tax grievances are not handled or they won’t get the solution for their income Tax queries. Due to this reason, the Income Tax Department issued Format for sharing queries on helpdesk E-mail IDs which can quickly help to resolve the problem faced by the income tax portal users
Details of the Person facing problem
| Sr. No | Information | Details | Help |
| 1. | Grievance ID | Mention Grievance ID, if already raised at e-fling portal | |
| 2. | Name of the Person | Mention name of the person who can explain the issue, if contacted by helpdesk team | |
| 3. | Contact Number of the Person | Mention Contact number of the person who can explain the issue, if contacted by helpdesk team | |
| 4. | Email ID of the Person | Mention email ID of the person where the response can be sent |
Details of Problem faced
| Sr. No | Information | Details | Help |
| 5. | PAN of Taxpayer | ||
| 6. | User ID at e-filing portal. Of Chartered Accountant | ARCA……. | CA Login ID of CA |
| 7. | AY | Assessment Year or Financial Year. Mention AY or FY or General, if unrelated to Year | |
| 8. | Name of the Form | Form 3CA-3CD / Form 3CB-CD/ ITR Form No. (Online) or ITR Form No. (Offline) | Mention Form No. or ITR or functionality in which you are facing issue. ITR (Online) or ITR (Offline) |
| 9. | Details of the Problem faced | Mention detailed descriptio n of the issue being faced by you in filling, filing Form /ITR or using that functionality | |
| 10. | Screenshot | Attach screenshots wherever you are facing errors containing error messages | |
| 11. | JSON | Attached/ Not Attached | Attach JSON, if relevant (For faster resolution it is advised to attach JSON) |
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